Shipping policy

Last updated: September 16, 2026

This Shipping Policy applies to orders placed with Whamwell, operated by 1001738630 ONTARIO INC. For delivery enquiries, contact info@Whamwell.com.

Delivery destinations

We ship to destinations available for your order at checkout. Availability can depend on the product, delivery address, and carrier restrictions. If checkout does not accept your destination, please contact us before placing an order. Availability at checkout does not imply worldwide delivery.

Order processing

Orders are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays affecting order handling. Processing time is separate from delivery time. If a material processing delay affects your order, we will contact you.

Estimated delivery time

Standard delivery time is approximately 7–15 business days after dispatch. This estimate is in addition to processing time and is not a guaranteed arrival date. Carrier capacity, customs checks, holidays, weather, and destination conditions may affect delivery.

Shipping charges

Standard shipping is free for all orders to supported destinations, with no minimum purchase required. No expedited shipping service is promised by this policy. The order currency, applicable sales taxes, and final total are displayed at checkout before payment.

Tracking your order

When your order is dispatched, we will send the available shipping and tracking information to the email address supplied at checkout. Tracking updates may take time to appear after a label is created. Contact us with your order number if you need help locating a shipment.

Customs duties and import taxes

For cross-border shipments, duties, import taxes, or carrier clearance charges may be payable in the destination country. Unless explicitly included in the checkout total, these charges are the recipient's responsibility where permitted by law. They are determined by the relevant authorities or carrier and are separate from our free standard shipping. Contact us before ordering if you need clarification about your destination.

Address accuracy

Please provide a complete and accurate shipping address, including any necessary apartment or unit number. Contact us promptly if a correction is needed. Changes may not be possible after dispatch. If a parcel is returned as undeliverable, contact us to discuss the available resolution; any proposed additional charge will be explained before you agree to it.

Delayed, lost, or damaged parcels

If the estimated delivery period has passed, tracking appears incorrect, or a parcel arrives damaged or incomplete, email info@Whamwell.com with your order number and the details. Keep packaging and photographs where available to assist investigation. We will work with the shipping provider to investigate and arrange an appropriate resolution. A carrier scan alone does not remove any consumer rights you have regarding non-delivery.

For returns and refunds, please see our Returns & Refunds Policy.