Refund policy
Last updated: September 16, 2026
This policy applies to purchases from Whamwell, operated by 1001738630 ONTARIO INC. For return or refund assistance, contact info@Whamwell.com.
30-day returns
You may request a change-of-mind return within 30 calendar days after receiving your order. Items must be unused, unworn, unwashed, and in their original condition, with supplied tags, accessories, and packaging. You may inspect an item as reasonably necessary to assess it. These conditions do not restrict your rights regarding defective or incorrectly supplied goods or any mandatory cancellation right.
How to request a return
- Email info@Whamwell.com with your order number, the item you want to return, and the reason for your request.
- Wait for our return instructions and the correct return address for your order. The company address is not automatically a return address.
- Pack the item securely, include the requested order information, and retain proof of postage. A tracked service is recommended.
We will explain any item-specific handling requirements when providing instructions. No blanket final-sale or category exclusion is created by this policy. Any lawful product-specific restriction must be clearly disclosed before purchase and cannot remove mandatory rights.
Return shipping costs
For a change-of-mind return, you are responsible for return shipping costs. We do not charge a restocking fee. If we supplied a damaged, defective, or wrong item, we cover reasonable necessary return shipping costs where a return is required. Contact us first so we can arrange a suitable return method or agree the cost.
Damaged, defective, wrong, or missing items
Contact us when you discover an issue and provide your order number, a description, and photographs where available and relevant. Photographs help us assess the problem but do not replace your statutory rights. We will review the issue and arrange an appropriate remedy, which may include a replacement or refund, in accordance with applicable law. The 30-day change-of-mind window does not shorten rights concerning defective goods.
Refunds
After receiving and inspecting a return, we will notify you of the outcome and explain any refusal. Approved refunds are processed to the original payment method within 10 business days of approval. Your bank or payment provider may require additional time to post the credit. If the refund has not appeared after the provider's stated processing period, contact us for assistance.
For eligible change-of-mind returns, we refund the returned item's purchase price and applicable refundable taxes. Standard outbound shipping is free under our Shipping Policy. Any return-related deductions must be lawful and explained; mandatory rights to delivery-cost reimbursement remain unaffected.
Order cancellations
Contact us as soon as possible if you wish to cancel or change an order. If the order has not been dispatched, we will cancel it and refund the payment. If it has already been dispatched, the return process applies, without limiting any mandatory cancellation rights.
Your statutory rights
This policy is offered in addition to mandatory consumer rights. Where applicable law gives you a longer period or a different remedy, those protections take priority.